Frequently Asked Questions

How Do I Print with a Border?


With ALL designed material we recommend you leave 1/4" (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process. This is a print industry standard.

What is a bleed and when should it be used?


A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 1/8 of an inch more than your actual print size. Bleed is not required unless it is specified under the product description. You should download our pre-approved templates to ensure that your job is designed properly.

What should my files resolution be?


All file formats must have a resolution of 300dpi/ppi and have embedded or outlined fonts if applicable. We do not accept files from word processing programs such as Microsoft Word because these programs do not provide an output option for high resolution printing. If you are unsure about your file format, give us a call and we will find the best option for you.

What type of files do you accept?


We accept .JPG, .TIFF, .PDF and .EPS files generated from all major desktop publishing programs.

Can I resize my 72dpi artwork to 300dpi?


Unfortunately, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable. If your design has been created at low resolution, the file must be redesigned at high resolution in order for your order to be produced at an acceptable level of quality.

How Do I Place An Order?


All orders must be placed via our website. If you have any problems placing your order online, we would be glad to walk you through the order process over the phone. Call us today at 800.433.9298.

What is a tag?


A tag is a small graphic which we discreetly add to your final artwork on the edge of the printed piece. It reads, in 5 point type, "CLUBFLYERS.COM". Tagging your orders is the only reason we have been able to maintain such incredibly low prices. You may choose to omit this tag from your order on our product page (additional fees will apply).

Do You Guarantee Colors?


If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be acheived by a color proof.

Gang Run printing is the process of creating printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image.

Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing an order with us you agree to this limitation.

We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.

The exception to this condition is when a job is placed on an entire run, which provides full control of the color matching process. If your job can be placed on its own run, we can pull a color specific proof which our pressman will match.

How Can We Reach You?


Our Office Hours are:

10am - 7pm EST Monday - Fridays


You may order on our website 24 Hours a day.

If you have a question after business hours, our customer service representatives check their email regularly. Go ahead and email us, chances are you will get an answer through the weekend or late at night.

Phone: 305.591.7600
Toll Free: 800.433.9298
Fax: 305.591.2070

Address:
2300 NW 7 Avenue
Miami, FL 33127

Is Your Turnaround Guaranteed?


Yes. If your job is submitted and all the artwork is correct before 8pm, we guarantee that your job will ship out of our facility according to the turnaround time selected on your order. If you are picking up your order, it is guaranteed to be ready for pick-up before 7pm the following day. If we do not meet or exceed our turnaround we will refund up to 50% of the price of your order (not including shipping charges) depending on the particular circumstances of your order. Delays including holidays, weekends, or acts of nature and God do not apply. Please keep in mind that shipping time is not covered under this guarantee.

What do you print?


We are full color printing specialists. Some of the products we print are: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Instruction Booklets, Monthly Periodicals, Rack Cards, Tri-Folds, Record Flats, and More.

The bottom line is: if it is on paper and it has ink on it, we can print it at a lower price.

What is your turnaround?


We offer 24, 48 and 4-day turnaround options for most products on our website. Turnaround options for each particular product may be found on the product pages. Please keep in mind that turnaround affects pricing so you can save a lot of money if you have time to wait for your job.

Is my information safe on your website?


No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary.

Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest SSL encryption technology verified by the trusted Thawte seal below. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.


Can I change my shipping after I have placed an order?


We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your labels

Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $50.

Please keep in mind that we CANNOT ship to a PO Box.

What Shipping Carriers Do You Use?


Our primary logistic partners are:

UPS
FedEx
Delta Air Cargo

We can ship on your account number with a variety of carriers. If you have special requests please do not hesistate to contact us. Call us and we will work with you to get your printing to you in a cost effective and timely manner.


Clubflyers nor our shipping carriers are liable for any weather related delays as this would be beyond our control.

How Does Air Cargo Shipping Work?


Each night, we take our orders to the Cargo center at the Miami International Airport. From there, they get shipped on the next available flight to your nearest airport.The SLOWEST service is overnight, so your order typically arrives at your nearest airport the next afternoon.

This has quickly become one of the most preferred shipping options for our clients due to the speed, cost and acceessability of the pick-up centers. Many centers are open 24 hours a day making it convenient for you to have access to your print job whenever you need it. Call 1-800-352-2746 for information on your nearest pick-up location.

How Long Does Shipping Take?


FedEx Ground shipping takes from 1 to 6 business days depending on your distance from our facility in Florida.

Other shipping options include:
3 Day Select
2 Day Air
Next Day Air
Delta Dash (Most times, same day) .


Clubflyers nor our shipping carriers are liable for any weather related delays as this would be beyond our control.

Will you break up boxes and ship to multiple locations?


If your multiple shipments are broken up into full boxes, we can drop ship mutliple boxes(up to 2) at no charge. If the boxes have to be broken down into quantities smaller than a full box, we charge $25 per box that has to be broken apart for handling and material costs.

Will you blind or 3rd party ship?


For our resellers, we make it a priority to make sure we are transparent in the printing process. We are able to drop ship your printing under your name and address for a $5 fee. By request, your order will be shipped with your company name and information as the return shipping address. All Blind Shipped orders will be shipped in a plain box with no additional advertisements or promotions packed with your order. As far as your clients are concerned, your are the printer!

Where can I find my tracking number?


On the day that your order ships we will send your tracking number to you via email. It will also be stored under previous orders on your My Account section of our website.

For non-delivered/damaged packages

 

If your package has not been delivered within the appropriate timeframe allotted by your order specifications, please notify Clubflyers within 15 days of the carrier's delivery confirmation. If you do not notify us within that time frame, Clubflyers assumes no liability and will not provide compensation.

Clubflyers nor our shipping carriers are liable for any weather related delays as this would be beyond our control.

How Do I Place An Order?


All orders must be placed via our website. If you have any problems placing your order online, we would be glad to walk you through the order process over the phone. Call us today at 800.433.9298.

Can I just email you our order?


We will only accept your order over email if you are having problems with the online store and you have contacted our Customer Service department for help. We can not guarantee turnaround on orders that have not been placed through the online system.

Can I Cancel My Order?


To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it can not be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it.

No refunds are available on orders unless no files have been prepared. If the order has not been processed, there is no fee for cancellation. However, If an order is cancelled after we have already pre-flighted your files for print, and it has not been placed on a run, an $80 fee will be charged regardless of the size of your order.

If you need to cancel an order you have placed, you must call and speak to a Clubflyers.com representative to avoid ANY costs other than the above processing fees.

An Email DOES NOT constitute cancellation under any conditions.

How will my credit card be billed as?


Your credit card will read "CLUBFLYERS.COM".

Do You Offer Printing Terms Or Credit?


Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers.

We accept certified checks, money order, Visa, MasterCard, and American Express.

If you would like to pay using a Wire Transfer, please contact us by phone.

Will I Receive An Invoice?


By placing an order on our website, the system will send you an invoice to your email confirming your order. Alternatively, you can view your invoices by logging in to your account and viewing your previously placed orders.

How do I re-print my order?


In order to re-print a previous order you must submit the job through our online system again. We do not archive files any longer than it takes to print them so please save your work.

Can I place an order by phone?


If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to walk you through the ordering process over the phone. Keep in mind, however, that your order must still be submitted online.

Online ordering allows you to track your order, view order history, and is considered the safest way to transmit payments today. Give our Customer Service department a call if you have any questions.

What if the size I want printed is not listed as a product?


If you do not see the size you wish to print as a product, you can go to our flyer section and select the custom size tab. Here, you can build any size piece in .25 inch increments.

I'm having trouble uploading my digital files. What do I do?


Some internet browsers do not support our upload script. If this is the case with your order, you can email your order to jobs@clubflyers.com. Be sure you put your order number in the subject line to ensure that your order is printed correctly.

If your file is too large to send via email, you can FTP your files directly onto our FTP Server. In order to do this you must have an FTP program at your disposal. You may download free trial versions of our recommended FTP programs here:

Apple users - Transmit

PC users - CuteFTP

In either case, please call us so that a customer service representative can go over both of these options with you. We'll help you decide on the best course of action to get your order processed efficiently as well as provide you with additional FTP information should you decide to go that route.

I do not see the quantity I want listed as an option.


If you desire something different than the options listed, please use our Custom Quote form or call us and we will be able to provide you with a custom quote on whatever quantity you may need.

I do not see the size I want listed as an option?


If you do not see the size you wish to print as a product, you can go to our flyer section and select the custom size tab. Here, you can build any size piece in .25 inch increments.

How Are Your Prices So Low?


We are able to offer offset full color printing at a substantial discount from our competition by gang-running our jobs. By printing gang-runs, we print all of standard work on a large sheet, thus ganging them up together. This signifigantly reduces the costs of making plates, and other fixed setup costs typically involved in the printing process. The end result is that it saves you a ton of money.

Do two different design/names 2,500 business cards count as one 5,000 business card order?


Each quantity ordered is for 1 set of artwork. Because of the setup costs in setting up a print run, we are unable to break up orders under the amount that they are ordered. We have structured our pricing based on what it costs to print that many sheets of one piece.

Can You Prove Your Prices Are Less Than Your Competition?


Contact us at 1-800-433-9298 and we will gladly prove it to you.

What are the benefits of using ClubFlyers.com?


ClubFlyers.com is one of the original online printers. We have been serving our customers for almost two decades and have consistently set the standards for online printing since we first went online in 1996. Our leadership in the industry and our commitment to our customers is unmatched. Give us a try, you'll readily see the difference in product quality and customer service. It's the reason why we are the internet's number one print supplier.

What quantities do you print?


We print quantities as low as 500 and as high as a million plus. Anything not listed on our website can be quoted, just call us.

Where Are You Located?


We are located in Downtown Miami just 5 minutes away from Miami Beach and Miami International Airport. Our address is:

2300 nw 7th Avenue
Miami, FL 33127

Phone: 305.591.7600
Toll Free: 800.433.9298
Fax: 305.591.2070

What is the difference between UV and No Coating - Standard Gloss?


UV and No Coating - Standard Gloss are abbreviations for the kinds of coating used on our paper. Here are some of the core differences and applications:

UV (Ultraviolet Coating) is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. UV coating gives more protection and sheen than either varnish or aqueous coating. Since it is cured with light and not heat, no solvents enter the atmosphere. This coating is the "laminate style" coating that you see on ultra high gloss magazine covers.

No Coating - Standard Gloss simply means that the only coating on the finished product is the natural coating of our stock. No Coating - Standard Gloss should be selected if you don't want your final piece to be extra glossy or if you need to write on the final printed piece.

For more information on UV and No Coating - Standard Gloss please visit What's UV?.

What Specialty Services Do You Provide?


We provide a multitude of bindery and finishing services.

Folding
Scoring
Perforations
5th Colors
Saddle Stitching
Glueing
Custom Die-Cut Creation
Rounded Corners
UV Coating
Satin Aqueous Coating
Standard Aqueous Coating

If you have a special request, just give us a call and we'll do our best to accomodate you.

What is Gang Run Printing?


Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we relinquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image.

Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with us you agree to this limitation.

Quotes and Estimates


Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Payment Terms


All orders must be prepaid due to the speed of our turnaround. Under NO conditions does ClubFlyers.com print on terms or extend credit.

Since each job is custom created for its owner, it can not be reused or resold. After production has commenced, ALL SALES ARE FINAL.

Right To Refuse


ClubFlyers.com reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Clubflyers.com for printing and/or publication.

Accuracy of Quotes


Quotations are based on the accuracy of the specifications provided. ClubFlyers.com can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with ClubFlyers.com are to the client knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

Alterations and/or Corrections


You may not change artowrk after it has been submitted. If you need to make changes to your order you must call and cancel the order placed and resubmit the proper artwork by placing a new order.

Liability


ClubFlyers.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. ClubFlyers.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. ClubFlyers.com makes no other warranty and no actions or words of ClubFlyers.com or its officers, employees or agents shall constitute a warranty. .

Electronic Manuscripts/Images


It is the client responsibility to maintain a copy of the original computer files, artwork and transparencies. ClubFlyers.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until ClubFlyers.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. ClubFlyers.com does not archive your work for longer than it takes to produce the final product. Please save your work.

Indemnification


The customer represents that it has the legal right to produce all printed materials ordered from ClubFlyers.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against ClubFlyers.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by ClubFlyers.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold ClubFlyers.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending ClubFlyers.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing ClubFlyers.com for any legal fees and expenses it reasonably incurs in responding.

Overruns and Underruns


ClubFlyers.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 10%. In the event of an underrun exceeding 10%, ClubFlyers.com will bill for the actual quantity delivered.

Workmanship Guarantee


We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.

Inkjet Proofs


Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs.

No refunds or credits will be given for a printed order which does not match your inkjet proof.

Disputes and Venue


For legal purposes, the venue for any dispute shall be Miami-Dade County, Florida, USA.

Shipping and Delivery


Charges for delivery/shipping of printing and supplies from ClubFlyers.com are not included in quotations unless specified. Because shipping carriers are beyond our control, ClubFlyers.com is not responsible for delays and/or damage incurred during shipping.

Title for finished work passes to the customer upon delivery to the carrier at shipping point.

Standard UPS shipments are insured for $100. We will insure boxes for a higher amount at customers discretion and expense.

We are Not responsible for delays or damage incurred after your shipment has left our plant.


Clubflyers nor our shipping carriers are liable for any weather related delays as this would be beyond our control.


F.O.B.: Miami, FL

Claims


Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, ClubFlyers.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that ClubFlyers.com performance has fully satisfied all terms, conditions and specifications.

Changes To Our Policy


ClubFlyers.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was last changed on May 10th, 2010.
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